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Payments Roundup: What We Recently Shipped to Fight Failed Payments
Release
yesterday

Payments Roundup: What We Recently Shipped to Fight Failed Payments

Failed payments cost the average subscription business close to 10% of ARR every year, and closing that gap has been one of our biggest pushes this year. You may have already spotted some of these as they shipped, but here's the full roundup of features to recover more revenue, make card updates effortless for your subscribers, and give you clearer visibility into what's actually driving rejections.

You can read more in our latest blog, and sign up for the waitlist for any early access features here.

Payments Roundup

  • Payment Agent (Early Access) recovers more revenue from failed payments by continuously A/B testing retry strategies against your baseline- scaling the winners automatically, then starting the next test from that smarter place.
  • Frictionless Card Updates (Early Access) gives subscribers a secure, one-tap link to update their card with no login required, and their failed order retries automatically once it's fixed.
  • At-Risk Payment Banner (Early Access) flags at-risk payment methods with a banner the moment a logged-in subscriber lands anywhere on your site.
  • The Subscribers-at-Risk API (Early Access) surfaces those same risk signals so merchants on headless or custom storefronts can build their own version of the at-risk experience.
  • Auto Retry on Card Update automatically retries any orders stuck in retry the moment a subscriber updates their card, so there's no more waiting for the next scheduled sweep, or requiring customers to manually click "Send Now”. This will be rolled out as a new standard to all merchants starting July 22nd, and you can read more about the feature and how to opt out here.
  • Rejection by Payment Method Mix (Early Access) breaks down your rejection rate by payment method in a bubble chart weighted by share of your subscription business on each one, so you can tell a real revenue threat from noise at the margins.
  • Card Update Visibility (Early Access) helps you quantify the impact of your recovery efforts, with every payment update tracked across your subscriber base, broken down by channel and by decline reason.

Interested in getting early access to any of these features? Fill out this form to share your interest with our team, and they'll reach out when next steps are ready. 



Avatar of authorOlivia Staub