We’ve added live links for faster, easier access to Shopify records—right from Ordergroove’s Customer Service Admin (CSA).

Here’s what’s new:

• Instant customer lookups: When a subscriber’s ID comes from Shopify, their ID in Ordergroove’s CSA now links directly to their customer profile in Shopify Admin—no more copy-pasting.
• Direct order access: Each successful order shown in the Ordergroove CSA now links to the corresponding order page in Shopify Admin, so you can quickly view payment, fulfillment, and timeline details.

What this means for you:

⚡ Faster ticket handling: Jump to Shopify with a single click—no manual searches.

⏱️ Quicker resolutions: Your support team gets the details they need to resolve issues fast.

😊 Smoother workflows: Fewer tabs and less hunting keeps your team organized, efficient, and happy.

This update is now live for all Shopify merchants—no setup needed. And we’re just getting started. More CSA improvements are on the way in the second half of 2025. Have feedback? Your Ordergroove CSM or our support team would love to hear from you.

For more information, take a look at the CSA Overview in the Help Center.

Boost recovery rates, avoid retry penalties, and cut out the noise in your recovery analytics with smarter payment retries. 

Here’s what’s new:

With newly released advanced rejection data from Shopify, we can more accurately determine when to retry—focusing only on orders with a real chance of success. This means cleaner analytics, fewer unnecessary retries, and improved long-term recovery outcomes.

What this means for you:

• You may notice a short-term dip in recovery rates as we filter out unrecoverable hard declines from your retry queue. Over time, your recovery rates will improve.
• Total recovered dollars won’t significantly change, as orders failing due to hard declines were and still are unrecoverable without customer action.
• This reduces the risk of retry penalties from card issuers and payment gateways by avoiding unnecessary attempts on known hard declines—helping protect your reputation and ensure long-term payment health.

When to expect this upgrade:

Smarter payment retries will start rolling out on May 12, with full deployment for all merchants expected by May 27. For more details or questions, reach out to your Customer Success Manager or submit a ticket to our support team here.

We’ve enhanced your Product Analytics charts to give you clearer insight into which products are fueling subscription growth—and where there’s room to optimize.

Your Top Products by Subscriptions chart now breaks down new, active, and canceled subscriptions per product variant by both count and %, empowering you to track performance at a glance and fine-tune your strategy.

Here’s what’s new:

• See counts and %’s of new, active, and canceled subscriptions for every product and its variants.
• Identify trends—such as which sizes or flavors see higher cancellation or subscription rates—and adjust proactively to align with subscriber behavior.
• Pull a snapshot of active subscription counts by product variant for any date range.

What this means for you:

Quickly pinpoint top performing products, find trends in cancellations, and optimize to meet subscriber preferences and drive growth.

Get Started Now

Your upgraded Product Analytics chart is live–explore it now in your Ordergroove Admin.

Shared Analytics links now open with your selected timeframe and dashboard tab—making data collaboration fast and seamless.

This ensures everyone on your team is looking at the exact same data without manually adjusting filters.

Ready to try it? Simply set your desired filters in analytics, copy the URL, and share with your team. Log into your Ordergroove admin to get started.

• Up to 90% improvement in cursor-based paginated address and subscription requests: ideal for large data sets, historical queries, and backfilling operations
• Query the data you need: Updated datetime filters for more precise and efficient data pulls

We’ve added two new properties to our Klaviyo and Attentive integration subscription.cancel event data: cancel_reason_code and cancel_reason_message. 

This improvement allows you to effectively re-engage subscribers with compelling winback messages tailored to their specific cancellation reasons.

What this means for you:

• Personalize winback messaging with enhanced segmentation capabilities.
• Reduce manual effort in categorizing cancellations.

Maximize your recouped revenue with this Academy module on winback campaign best practices. Information sent to Klaviyo and Information sent to Attentive have a complete list of data you can use to personalize your subscriber messaging.

We’ve added Reactivated Subscriptions as a new enrollment status in Analytics, giving you visibility into how many customers resubscribe after cancellation. Now you can better understand subscription trends and the impact of your win-back efforts.

Here’s what’s new:

• Monitor win-back performance – See how many customers are returning and gauge the success of your retention efforts.
• Analyze subscriber trends – Identify which products or time periods drive the most reactivations.

Get Started Now

Churn is inevitable, but winning back subscribers is within your control. Understanding what brings customers back to your brand is key to sustainable growth. Explore your reactivation metrics in the Ordergroove Admin today.

We're excited to announce the Enhanced Promotions Homepage, making it easier than ever to understand which offers are driving the most value and empowering you to optimize your subscription program.

Here’s what’s new:

• Active Subscriber Counts at a Glance: See exactly how many subscribers are benefiting from each promotion.
• Seamless A/B Testing: Connect with our Experimentation Suite (currently in closed Alpha) to test different offer variations and pinpoint the most effective strategies.

Get Started Now:

The new Promotions Homepage is live now. Interested in optimizing your subscription offer strategy through experimentation? Visit our Knowledge Center for more information or ask your Ordergroove CSM about joining the A/B Alpha today.

Order rejections can significantly impact realizing your recurring revenue–and understanding why they happen is key to fixing the problem. Now in Open Beta, Ordergroove’s new order rejection metrics and charts provide first-of-their-kind insights—uncovering payment trends and revenue loss patterns to help you fight involuntary churn. These advanced analytics help you refine dunning strategies and recover more revenue with data you can’t get anywhere else.

Here’s what’s new:

• Identify the top order rejection reasons ranked by revenue impact and order volume.
• Track rejection trends over time to spot patterns and shifts in lost revenue.
• Access new export fields like “Payment Method” and “Credit Card Type” to analyze subscriber payment trends and rejection correlations.
• Reveal the exact (999) rejection reasons that pinpoint root causes of order failures.

What this means for you:

• Reduce involuntary churn.
• Quickly diagnose payment errors.
• Optimize dunning strategies.

Get Started Now

Your new metrics are now live in Open Beta under the Orders tab of your Ordergroove Analytics dashboard. For more information, take a look at Understanding the Orders Analytics Tab in the Knowledge Center or contact your Ordergroove CSM for assistance.

We’re excited to announce the Shopify x Ordergroove New Customer Accounts Integration, with a closed Alpha starting next week!

While you may be tempted to update, please do not do so until you are officially confirmed in the Alpha. Updating early will cause your customers to lose access to their Subscription Manager.

Of course, once you're in the Alpha you're going to love the new functionality you'll unlock! Join the Alpha for exclusive early access to test the integration ahead of anyone else. That means you’ll be able to:

• Simplify access with passwordless logins
• Reduce churn with seamless payment updates
• Stay flexible while enjoying Shopify’s latest updates

Ready to join? Request Alpha access here.

Prefer to wait? Luckily it won’t be for long. Our open Beta launches in January, and we’ll let you know as soon as it’s available.

We’re proud to continue building solutions with Shopify to deliver exceptional subscriber experiences. Thank you for partnering with us—we’re here to support you every step of the way!