Ordergroove's Early Access Program is out now. Our new program allows merchants to try out features and settings before officially releasing them to the public. Benefits include:

• Special access
• Dedicated support 
• Direct line for feedback to guide development roadmap

Get started now or reach out to your dedicated Customer Success Manager to learn more about the program.

We have some big analytics upgrades planned for 2024, including peer groups, revenue targets and more! 

But in order to provide the most accurate peer groups possible, we need your help. Please fill out the basic information in the brand new My Store page. You can update the information as many times as you need.

Head over to your My Store page now to take a look!

Hello developers! We have introduced new filters to query order and subscription records on both their "created" and "updated" dates. This will save you time developing with our APIs and improve the performance of your applications. For more details please visit our developer documentation.

We can't wait to see what you build!

Today we’ve released Recovery Optimizer out to the wild, and we couldn’t be more excited! Enjoy benefits like reducing passive churn and increasing retention revenue. 

Auto-Optimize is now live for all merchants. Keep an eye on your Recovery Rate and Recovered Revenue over the next few weeks and months as they reach for the sky. 🛫

Note: Your payment retry settings may be adjusted to maximize recovery. Explore Recovery Optimizer on the payments page!

 Our little Reports page is all grown up and moved out of Analytics. You can now access the Reports page under Data in the top navigation. 

We have great news for SMS fans! Our Ordergroove x Attentive integration is now in open Beta!

With our Attentive integration, you can now seamlessly message subscribers through both SMS and email directly from your Attentive account, enhancing your customer engagement strategies. Including:

-  Access to a suite of custom Ordergroove events designed to help you segment your customers by status and activity

- Transactional messaging journeys, reaching your customers through their preferred channels

- Subscription engagement by targeting non-subscribers with opportunities to subscribe

This is a Beta 🔧 We’ll regularly add additional features and functionality. Please remember that the new integration may increase Attentive spending as you send more SMS messages.

Get started today by visiting Settings > Integrations, or read more in the Knowledge Center.

Here's why you'll love it:

• Simple and Intuitive: Our step-by-step process makes bulk cancellation or subscription swaps a breeze. No more guesswork or confusion—just a smooth and straightforward experience.
• Subscriber Insights: Access an exportable list of active subscribers for the affected product. Know exactly who's impacted to tailor your outreach strategy.
• Instant Calculations: Get real-time calculations of how many subscriptions will be swapped or canceled based on your changes. 
• Clear Confirmations: Receive a crystal-clear confirmation email that summarizes the discontinuation process. No more uncertainty—just complete peace of mind.

Get started today by visiting the Ordergroove Product page, clicking on any product and scrolling to the new discontinue section. 

Back again with more enhancements to our API endpoints:

- 1-click action APIs make 1-click actions available for headless merchants

- Filter customers by email address

- Filter items by place date

- Single call to set all subscriptions to use the same shipping address

If you have feedback or suggestions please email me at andrew.magne@ordergroove.com.

Happy building!

Hello developers!

We've been hard at work to make sure we're giving you the best experience possible, and we're thrilled to announce we've added a few new filters to our API endpoints.

- Filter orders by place date

- Filter addresses by live status

- Filter subscriptions by shipping address id

We're not done yet - so stay tuned for more updates! If you'd like to submit an idea for an API filter or sorting mechanism that would make your life easier, please email me at andrew.magne@ordergroove.com.

Happy building!

After the last exporting feature drop we asked for feedback, and boy did the Ordergroove community deliver. The most requested update was more insight around customer actions, and when your customers modify/update/cancel their subscriptions.

Four new reports will cover all of that and more:

• Subscriptions - Active
• Subscriptions - SKU swap
• Orders - Changed order date
• Subscribers - Inactive

We’ve also added three new fields for Subscription Level Reports to help you understand the overall health of a subscription: 

• Last successful order date
• Orders placed successful
• Orders placed failed 

You can add these fields to the Subscriptions - Cancelled report to see how many past successful orders a customer received before canceling. You can also tackle passive churn by looking at subscriptions with multiple failed orders.

Take a look at Subscriber Level Reports, Subscription Level Reports, and Order Level Reports in the Knowledge Center for more information, or just jump straight into Ordergroove Reports.

Thank you for your input! This entire update was feedback driven, and our inbox (data@ordergroove.com) is still wide open if you have any thoughts or requests.