News Feed and Changelog
Customers using Ordergroove's new Promotions v2 configuration tool can now edit and reactivate previous discounts instead of creating a new one each time.
Haven't made the switch to v2 yet and are interested in making the move? Reach out to your Ordergroove team or to me directly at andrew.magne@ordergroove.com.
Over time the navigation of RC3 has become more and more cluttered and has gotten very confusing. As part of our continuous dedication to improve the experience using our software we have recently released an entirely new navigation! Some highlights below:
- Top level navigation will allow for more working space, particularly helpful when using one of our code editors to configure your program
- Thoughtful information architecture to help minimize thinking and searching for where to go
- All the same functionality of RC3, just easier to find it!
Note: If you are still seeing your navigation on the left side of the screen - don't worry! The update has not been released for your account yet. You can expect it within the next week.
We are excited to release a new feature that will make accessing Ordergroove even easier for Shopify merchants. With our new Single Sign-On (SSO) feature, Shopify merchants will be automatically logged into the Ordergroove admin (RC3) when they access the app, and will no longer require a username and password.
Starting today, new Shopify merchants who install Ordergroove will not be assigned login credentials. Whenever they access Ordergroove they will be logged in automatically via their Shopify account. All existing Ordergroove merchants will continue to use their username and password to access RC3.
We know things can get a little cramped when you are making changes to your subscription program from within Shopify. We want you to have all the screen real estate you need to make using Ordergroove a breeze. With this update, when you open our app from within the Apps page on your Shopify admin, we will redirect you to a new browser tab to use Ordergroove. As always, you can also access Ordergroove directly by going to rc3.ordergroove.com.
Sometimes a customer's payment method will become revoked, due to expired cards, invalid information, or sometimes because the customer used the same card again.
Ordergroove will now mark these payment methods as unusable in our system, so customers will see accurately which card can be used and charged for their upcoming orders.
Also, we will no longer attempt to update a customer's merged and revoked cards on Shopify. This situation occurs when a customer updates an existing payment method to the same details as another one. This can cause issues with updating payment in the future and during Order Placement.
Merchants continue to remind us that data and metrics are key to understanding the success of their business and success of their subscription programs.
And therefore, we are happy to announce that our analytics page is getting a facelift! This redesign is not removing any of the metrics that Ordergroove provides for your subscription program but rather includes a way to understand the values presented.
Enhancements to the dashboard include:
We'd love to hear about what you think or any additional analytics feedback. If you have not yet received access to this version and are interested in participating in the Alpha program, feel free to contact your Ordergroove team member, or reach out to Rivkah at rivkah.carl@ordergroove.com. We look forward to continuing to improve our analytics offerings!
If you haven't heard yet, Shopify announced Online Store 2.0 as the latest and greatest way for apps like Ordergroove to integrate onto a merchant's site. Here's some more information in case you're curious: Shopify Online Store 2.0
Ordergroove has built support for Online Store 2.0, meaning you can now use Ordergroove on compatible Online Store 2.0 themes. This might mean you need to modify your theme to be compatible, which you can learn more about on Shopify's documentation.
If you have not upgraded your theme to Online Store 2.0, don't worry, our integration and your theme will continue to work. But when you want to switch over, we wrote up a short article on how you can move your Ordergroove installation over.
As a reminder, this is currently ALPHA and therefore might change. We will inform you if/when we do. If you are interested in using this ALPHA, email me directly at amal.alam@ordergroove.com.
We are hard at working making improvements to Ordergroove so that it is easier for you to use and navigate. Over the next few weeks, you’ll start to see cosmetic and UX changes within Ordergroove, including a new navigation! We are giving you a heads up to make the transition as smooth as possible. Don’t worry, it’s the same Ordergroove you know and love, just with a little glow-up.
We are updating our app's menu to make it easier to navigate Ordergroove. The vertical menu that is currently located on the left side will be moved to a horizontal menu on the top of the screen. This will give you more room on the page to manage your subscription program. In addition, we are also updating the page groupings to make it easier to find what you are looking for.
We know things can get a little cramped when you are making changes to your subscription program from within Shopify. We want you to have all the screen real estate you need to make using Ordergroove a breeze. With this update, when you open our app from within the Apps page on your Shopify admin, we will redirect you to a new browser tab to use Ordergroove. As always, you can also access Ordergroove directly by going to rc3.ordergroove.com.
We're very excited to announce that we built support for Apple Pay into Ordergroove as well, and so your customers can now purchase subscriptions using Apple Pay!
As a reminder, Apple Pay only works on Apple devices. So customers on a macOS computer, iPad, or iPhone will be able to use this. They can purchase a subscription with Apple Pay and all future orders will be charged through Apple Pay as well.
Merchants on Shopify now have the ability to display the discounted price within their offer without any technical lift. Displaying discounted price within the offer is a great way to show customers the cost benefit of subscribing over purchasing one time.
All new merchants on Shopify will be provisioned with price transparency shown within their default offer out of the box. For merchants already live who want to take advantage of this great feature, they must do the following:
1. Ecomm platform must be Shopify and merchant must have their Initial Order Incentive turned on within promotions in RC3 (IOI is turned on by default).
2. Click the + and select the new template with price transparency shown on the enrollment page in RC3.
