The majority of cancellations come from customers feeling overstocked or having too much product. Many customers don't realize that they can skip their upcoming order and instead end up canceling their subscription. To help retain customers on behalf of our merchants, we released an SMI cancel flow feature to help nudge customers to consider skipping their upcoming order instead of canceling. If a customer selects to skip their upcoming order, the order will ship depending on the frequency their subscription is set at (ie April 15th customer clicks ‘skip order’ for their order arriving April 22nd, and their frequency is 1 month, it would skip to May 22nd.)

All new merchants will receive this feature out of the box with their default SMI, and all existing merchants who have not saved any changes to their default SMI will also receive this feature without needing to do anything. 

Merchants who have saved changes to their SMI and want this feature can follow this documentation to implement it in their RC3 SMI code editor. 

Below is the modal added to the default SMI when a customer selects Cancel Subscription. If they select "Skip Next Delivery" their order date will automatically update to the next date according to their subscription frequency and the modal will close. 

If the customer selects to continue to cancel their subscription they will be taken to the select cancel reason/confirmation page shown below. 

Let's retain some customers! 

Now when you visit the Subscriptions > Enrollment page within RC3 you will see a new and improved Offers configuration experience. We've made some changes so that it is now easier than ever to configure your offers enrollment experience. This includes design updates to the RC3 interface and access to pre-built templates for quick styling of offers on the PDP, checkout, and more. This is available today to all merchants, no matter the ecomm platform. 

Now whenever you download your product config file within RC3 they will be named something a little more digestible. Though  "Products_Export_20220815_16da1ec7d64b4fe5fbc3809cd8cc74bf63105467" was definitely a statement, it was especially confusing for merchants managing multiple brands or those downloading multiple product config files. Now when you download a file you will see something closer to "MySockCompany_ProductsExport_2022_08_15". RIP to the 800 character file name, you won't be missed. 

Previously, the SKU swap ("Change Product") button was only visible to customers within their SMI if the product they were subscribing to was both in stock and SKU swap eligible. This isn't helpful if their product is out of stock and the customer would still like to receive their subscription. We've updated the SMI so that now the SKU swap button will display whether the product they are subscribing to is in or out of stock. This way customers can swap to another flavor/variant when their subscribed to product goes out of stock and keep their subscription going! 

As part of the Analytics 3.0 release, we have revamped our exports experience around downloading subscriptions and order report data.

• Visibility into the progress and status of an exported report
• New functionality to export created and updated subscriptions with new fields for updated date and time.
• Automatic downloads directly when the report completes generation.

Expect to see these upcoming changes soon and for those that are interested in making this switch early, please reach out to your Ordergroove contact or to Rivkah directly at rivkah.carl@ordergroove.com 

You wanted data, you got data

Introducing Analytics 3.0, our new powerful data offering to help you grow your program even more. With this new offering, get real-time snapshot into past and future revenue and subscriber growth. Plus, now you can get a deeper dive into cancellation reasons and product-specific performance.

Analytics 3.0 lets you filter by SKU to track a campaign's performance during a specific time period. Even better, you can export all of this data directly from our new offering.

Who knew you could have so much fun with data?

Expect to see these upcoming improvements very soon reflected on your Analytics page or reach out to your Ordergroove team if youre interested in making the move early!

Good news! Ordergroove's Buy X, Subscribe to Y feature is now available on all eCommerce platforms, with two different implementation options to choose from. This feature allows you to power an experience where your customer checks out with one product (X) and it creates a subscription to a related one (Y). Some example use cases include:

• Trials – Try a new shampoo, subscribe to refills
• Starter kits – Purchase a razor, subscribe to blades
• Hard good to soft good - Buy a dishwasher, subscribe to detergent

To learn more about how to implement this feature on your store, check out our Knowledge Center.

As a quick follow up to our last release, we thought you might want your selling plan names a bit... spicier 🔥.

Want to try it out? Navigate to RC3 --> Settings --> Shopify Integration and enable this toggle.

Before:

After:

Great news for our Shopify customers! Selling plan names now describe both the initial and recurring discounts you've configured in Ordergroove. These are the names that appear in your cart and checkout, and will give customers the confidence to subscribe.

The next time you update your promotions you will see this change on your store. If you'd like to see the update immediately, simply navigate to Promotions in RC3 and click "edit" next to your active promotion. Re-save with the same configurations and your plan names will update!

When your customers update their payment method due to order failure, we have received feedback that the only way for you to accelerate the 'order retry' is to reach out to our customer support.  With this latest enhancement, we are excited to now provide you the ability to immediately retry the order with the "Retry Now" button on the Customers page.