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(Early Access) Catch at-risk subscribers the moment they return to your site
Release
yesterday

(Early Access) Catch at-risk subscribers the moment they return to your site

When a subscriber's payment method is about to fail, every day without an update is a day closer to involuntary churn. The At-Risk Payment Banner (in Early Access) surfaces a gentle on-site alert the moment an at-risk subscriber returns to your site, giving them an easy path to update their card before their next order fails.

Here's what's new:

  • On-site alert for at-risk subscribers: A non-intrusive banner displays automatically when a subscriber with a flagged payment method visits your site, prompting them to update their card before a rejection occurs.
  • Proactive, not reactive: Rather than waiting for a failed order, this banner meets subscribers while they're already engaged on your site, before the problem happens.
  • Complements your existing recovery stack: Adds a high-visibility on-site touchpoint alongside your email and SMS flows.

By catching at-risk subscribers earlier in the lifecycle, the At-Risk Payment Banner reduces involuntary churn before it starts, reaching subscribers at a moment when they're already paying attention.

Get started: Please reach out via this form if you are interested in participating in the Early Access for this feature.

Avatar of authorOlivia Staub