Tired of context-switching chaos and frustrated customers? Gear up for the Ordergroove & Gorgias integration, your ticket to a streamlined support workflow and happier customers. Say goodbye to platform juggling: Access Ordergroove data – customer info, past orders, and subscription details – directly within Gorgias.

Imagine this:

• Faster resolutions: No more tab hopping, just lightning-quick ticket handling. Find everything you need in one place, keeping customers satisfied and agents efficient.
• Deeper connections: Understand each customer's story instantly. See their purchase history, preferences, and past interactions, leading to personalized and informed conversations.
• Actions on autopilot: Cancel subscriptions, update addresses, and manage orders – all from within Gorgias! No more feature hunting or context switching. It's like having a built-in Ordergroove control panel in your support console.

Our early testers are already reaping the benefits:

• “It's definitely cut down on clicks for tickets, which makes things great.” - No more click fatigue!
• "Just one simple click, and it pulls up their account right away." - Instant customer context, every time.
• "Canceling a subscription or changing their date... super helpful!" - Take key actions without ever leaving Gorgias.

But remember, this is just the first chapter! We're constantly iterating and improving based on your feedback. This beta is your chance to shape the future of Ordergroove & Gorgias support superpowers.

Ready to level up your support game?

- Get the details: Learn more about our Gorgias integration’s capabilities.

- Join the beta: Here's the documentation to connect Ordergroove to Gorgias. Experience the efficiency firsthand!

Attention developers! You now have the ability to disable or switch the permission type of an existing API Key. This way you can easily switch permission types without needing to change the key, or stay protected if one of your keys is compromised.

Happy Building!

- Ordergroove

Get a clear view of which retried orders are still in progress, so you can stay in the loop on evolving data. Because informed decisions are the best decisions.

What's included in this release: New legends on order analytics show which dates are still in the retry flow.

Blue lines signal finalized recovery and rejection rates. Gray lines signal ongoing adjustments for retries still in progress. Watch as these rates evolve during the retry process, providing you with real-time insights.

Happy Friday everyone! Head on over to https://rc3.ordergroove.com/products/ to check out our enhanced Discontinue Wizard. Based on your feedback we've now added the option to migrate inactive subscriptions as well. This means more $$$ for you as customers will be able to reactivate subscriptions for the new product instead of the discontinued one.

Reach out to your Ordergroove team with any questions or feedback!

- Andrew

Unlock a quicker read on broad trends with our latest upgrade. The default time range on analytics charts now includes the past month of data. Happy analyzing!

Happy New Year! We're so excited to build with you in 2024, including this update to provide a new way to inject Ordergroove content into your Online Store 2.0 themes. Integrating with Shopify App Embeds is easy, and our Knowledge Center has you covered with all of the important details.

A couple housekeeping notes:

1. If you're already live with Ordergroove, no action is required. This change only impacts integrating Ordergroove with a new theme.
2. You may see a notice on our app page stating "This app may not work as expected". This is an expected message while we roll out this upgrade and rest assured there is no impact to your program.

- Ordergroove Product Team

This one’s for our international friends; we’ve updated Ordergroove to display your store’s currency in all revenue analytics.

This release includes:

• Display your store’s currency symbol (£, €, ¥, and more) for all revenue metrics in your analytics dashboard
• The My Store page displays your store’s transactional currency

Next up: Currency awareness across other areas of the Ordergroove platform (eg: Customers page)

Thank you for the input, this was another feedback-driven release. If you have any thoughts or questions please reach out to data@ordergroove.com, we’d love to hear from you.

We've created a seamless path to access Ordergroove's latest features before publishing changes to your live storefront. There's no limit to the experimentation drafts open up for your team. 

Here's why you'll love it:

1. Make Changes Without Impacting Your Live Store: Safely customize and experiment with new features on your Subscription Manager by creating a new draft. 
2. Preview Your Changes on Your Live Store: After you've created a brand new draft, you can preview it live on your site before publishing it.

Get started today by visiting the Subscription Manager Page or checking out our new knowledge center article.

Gone are the days of endlessly troubleshooting API authentication! With our latest release, we've greatly simplified the two ways you can authenticate with Ordergroove's API framework. Use the Application API Keys for server-to-server requests and the Storefront API Key for calls straight from the client.

Some highlights:

- Both key types can be retrieved straight from https://rc3.ordergroove.com/keys/ without creating a support ticket.

- Both types of authentication have prebuilt code snippets for you to copy and paste, meaning you never need to worry about signature generation again!

- Enhanced documentation that clearly highlights which auth types are supported for each API endpoint.

Please reach out with any feedback or questions, and happy building!

- Andrew

Ordergroove's Early Access Program is out now. Our new program allows merchants to try out features and settings before officially releasing them to the public. Benefits include:

• Special access
• Dedicated support 
• Direct line for feedback to guide development roadmap

Get started now or reach out to your dedicated Customer Success Manager to learn more about the program.