Ordergroove is adding an additional identity verification check if you download data exports with fields containing customer Personally Identifiable Information (PII). Ensuring the security of your data is our utmost priority; this additional step helps prevent bad actors from accessing your private customer information.

Please reach out to us at data@ordergroove.com if you have any questions.

Summary

Ordergroove is enhancing its integration with Shopify's latest payment error updates, improving the way Ordergroove processes and communicates order failures. These updates aim to increase accuracy and efficiency in handling rejected orders.

Key Benefits for Merchants

1. Improved Payment Provider Relationships: By eliminating unnecessary retries for fraud-suspected transactions and unsupported purchase types, we're helping preserve your good standing with payment providers.
2. Enhanced Efficiency: By avoiding futile retry attempts, we're streamlining the order processing system, potentially reducing associated costs and improving overall performance.

What’s Changed

1. New Error Codes: Shopify has expanded its error code list with 5 new categories:
   • InsufficientFunds
   • PurchaseTypeNotSupported
   • PaypalError
   • CardNumberIncorrect
   • FraudSuspected
2. Enhanced Error Mapping: Ordergroove updated its internal error mapping to align with Shopify's new codes, ensuring seamless integration and consistent order handling across the platform.
3. Improved Retry Logic: To optimize processing and reduce unnecessary attempts, Ordergroove will no longer retry orders that fail due to fraud suspicion or unsupported purchase types.

What to Expect

As of Friday, June 21st, you may notice some shifts in their order processing metrics:

1. Changes in Error Distribution: You may see a redistribution of error types, with some orders now being categorized as "Fraud Suspected" or "Purchase Type Not Supported" instead of other error categories.
2. Potential Decrease in Retry Attempts: Orders falling into these new categories will not be retried, which may lead to a decrease in overall retry attempts.
3. Possible Impact on Recovered Revenue: Due to the reduction in retries for certain error types, there might be a slight decrease in recovered revenue.
4. Potential Increase in Retry Success Rate: As we eliminate retries for orders less likely to succeed, the overall success rate of retried orders may increase.
5. Immediate Effect on Ongoing Retries: Orders currently in a retry cycle may be affected, potentially stopping mid-cycle if they receive a fraud or unsupported purchase type error.

These updates reflect our commitment to providing a more robust and efficient subscription management experience for our merchants and their customers.

Tired of passively churned subscriptions clogging up your reporting? Keep your subscription growth healthy and order rejection rates low without lifting a finger. Check out some of the great new things you have access to:

• Automatically remove Disengaged Subscriptions
• Self-serve Disengaged email template
• Data insights into the impact of Disengaged Subscriptions
• Customizable cancellation thresholds
• Export qualifying subscriptions
• Disengaged cancel reason for seamless reporting

We hope you are loving the new Analytics Overview. Today it's getting even better as we're thrilled to announce the launch of our latest date picker, designed to streamline your analysis and reporting workflows. 

The new date picker brings you:

• Intuitive date range selection: Easily choose ranges with one simple click.
• Smooth navigation: Seamlessly scroll through months or choose years from a simple dropdown 
• More preset options: Select common ranges to streamline weekly, quarterly, and annual reporting. 

Loving the newest analytics updates? Have ideas for improvement? We'd love to hear from you! As we continue to roll out the next generation of subscription analytics your feedback is the fuel to help us build analytics that inspire action. 

We introduced a new event to our Klaviyo and Attentive integrations to help you communicate with customers that have orders in a retry flow: order.retryable_placement_failure.

The Order Retry-able Failure event is sent when we attempt to place an order and it fails, and it has an error that can be retried and will be processed through Ordergroove's retry logic. It is different from the Order Rejected event, which is sent when an order fails and can no longer be retried. 

Coming soon, the event will include the associated error message with the order failure, so you can further personalize communication with customers based on the error response for the order.

This year Ordergroove is launching the next generation of subscription analytics to help you fine-tune your recurring revenue engine, showcase your success to leadership, and do it all easier and faster with analytics that inspire action.

We are kicking everything off this week with a brand-new Analytics Overview. With this beautiful new page, finding paths to growth, curating your data, and reporting performance to your business is easier and more powerful than ever. 

With Analytics Overview you can:

• Compare key metrics side by side
• Visualize comparisons over time and see % change
• Focus on what’s important with cleaner charts
• Drill into specific dates to give context to data
• Save time and clicks with one beautiful page
• Customize your dashboard around metrics that are important to you

Keep an eye out for more exciting releases coming soon.

 Learn More

Exciting news for those of you that work on your store's Subscription Manager! Starting today you can now upgrade your theme(s) to the latest available base template.

If you've only made basic customizations to your theme, the "Upgrade Version" button will allow you to move to the latest template in just a few clicks. If you've made more advanced customizations to your theme, you can still access the latest template by creating a new draft theme and promoting it to live when you're ready. More details on the process can be found in Knowledge Center.

Coming soon will be detailed release notes for each new template version so you can see all of the exciting enhancements before you decide to upgrade.

Happy Building!

Tired of missing out on subscription sales because customers abandon checkout without their preferred payment method?  We hear you! That's why we're thrilled to announce seamless PayPal integration for your BigCommerce store through Braintree!

Expand your payment options and boost conversions:

• Offer PayPal: Accepted by over 429 million users worldwide.
• Faster checkout: One-touch payment for a smoother experience.
• Attract new buyers: Cater to customers who prefer PayPal's security and convenience.

Additional Details can be found in our knowledge center.

Tired of context-switching chaos and frustrated customers? Gear up for the Ordergroove & Gorgias integration, your ticket to a streamlined support workflow and happier customers. Say goodbye to platform juggling: Access Ordergroove data – customer info, past orders, and subscription details – directly within Gorgias.

Imagine this:

• Faster resolutions: No more tab hopping, just lightning-quick ticket handling. Find everything you need in one place, keeping customers satisfied and agents efficient.
• Deeper connections: Understand each customer's story instantly. See their purchase history, preferences, and past interactions, leading to personalized and informed conversations.
• Actions on autopilot: Cancel subscriptions, update addresses, and manage orders – all from within Gorgias! No more feature hunting or context switching. It's like having a built-in Ordergroove control panel in your support console.

Our early testers are already reaping the benefits:

• “It's definitely cut down on clicks for tickets, which makes things great.” - No more click fatigue!
• "Just one simple click, and it pulls up their account right away." - Instant customer context, every time.
• "Canceling a subscription or changing their date... super helpful!" - Take key actions without ever leaving Gorgias.

But remember, this is just the first chapter! We're constantly iterating and improving based on your feedback. This beta is your chance to shape the future of Ordergroove & Gorgias support superpowers.

Ready to level up your support game?

- Get the details: Learn more about our Gorgias integration’s capabilities.

- Join the beta: Here's the documentation to connect Ordergroove to Gorgias. Experience the efficiency firsthand!

Attention developers! You now have the ability to disable or switch the permission type of an existing API Key. This way you can easily switch permission types without needing to change the key, or stay protected if one of your keys is compromised.

Happy Building!

- Ordergroove