Unlock a deeper understanding of your customers’ behavior with two new Prepaid Subscriptions Reports, live right now: Subscriptions - Upgraded - Prepaid and Subscriptions - Downgraded - Prepaid.

They're designed to provide insights into subscription transitions between Pay-As-You-Go (PAYG) and Prepaid models.

Key Benefits:

1. Retention Monitoring:
   • Track the retention rates of users who complete a prepaid cycle and return to monthly payments.
   • This is particularly useful for managing and understanding the behavior of customers in gifting prepaid subscription scenarios.
2. Targeted Communication:
   • Tailor your messaging for users transitioning from PAYG to Prepaid, or from Prepaid back to PAYG.
   • Create campaigns to reward customers who upgrade and incentivize those who return to PAYG or consider gifting a subscription.

Use these new reports to drive increased loyalty and revenue with a better understanding of your customers' behavior. Available now in Reports.

Introducing an easier, more secure way to send your Ordergroove data to Klaviyo! With the OAuth update, you'll get your own set of API Quotas and enjoy a smoother experience, including:

• Improved Service Reliability - no more delays.
• Higher API Rate Limits - no more throttling.
• Improved Security - lock down access.

The upgrade process is quick and painless; go to the Klaviyo Integration page and click Update in the green banner.

Your Klaviyo settings, flows, and segments won’t change, and we’ll continue sending the same data just as before. No disruptions, just an overall smoother experience. Learn more in the Knowledge Center.

🌟 Key Benefits:

• Quickly identify subscription and order counts from different countries.
• Easily quantify the impact (subscription revenue) per storefront and audience.
• Compare subscription performance across multiple countries.
• Use a single Ordergroove account and Shopify Markets

Say hello to Subscription Manager 2.0’s new template, now available in Open Beta 👋

Supercharge subscriber LTV and retention with the ultimate subscriber experience. Our new template comes with:

• Best-in-class design. A modern, intuitive, mobile-first design that delivers a delightful customer experience.
• Easy order management. An easy, searchable SKU swap experience that makes out-of-stock and variant fatigue cancellations a non-issue. 
• Simple plan upgrades. Options to seamlessly switch between one-time, PAYG, and Prepaid without forcing subscribers to cancel and repurchase.
• Flexible and easy editing. A beautiful out-of-the-box template and intuitive editor make technical resources often unnecessary. For merchants that want ultimate control, robust advanced editing cuts development time, saving money and expediting launch. 

Any new themes you create will default to the new template; but we won’t change any current or draft themes. You can test the new template out by clicking Create in the upper right-hand corner of the Subscription Manager homepage. 

Learn more with our Subscription Manager 2.0 article in the Knowledge Center.

We’ve updated the Klaviyo and Attentive integrations with 2 new useful event properties: days_until_place_date and retries.

The new days_until_place_date property empowers your team to decrease churn risks like overstock or subscription forgetfulness by:

• Reminding busy-inbox customers of upcoming orders not just once, but however many times you’d like–staggered at a cadence of your choice. This gives subscribers ample time to skip or delay orders if feeling overstocked.
• Customize order reminder messages with a countdown until their next order date, so no subscriber is surprised by unexpected orders. 
• Plus, take lengthy logins out of it by including our best-in-class 1-click delay in the same message. It’s never been easier to skip your next order with just a tap.

The retries property to the retryable order failure event that lets you know how many retry attempts have triggered. You can use this property to maximize recovered revenue by:

• Sending tailored communications at each different order retry; encouraging customers to update their information and receive their order before the last retry attempt is made.

Read more about our Klaviyo and Attentive integrations in the Knowledge Center.

Ordergroove Academy, our home for all things subscription best practices, has a new look and some updated best practices. 

Check out our revamped course structure to learn all about:

🎯Success Stories from Serious Brands: Real customer stories and data from 12+ years of subscription experience with leading innovators like Dollar Shave Club, The Honest Company, and more.

📊Trusted Market Research: We did the hard work gathering insights from trusted sources like McKinsey, NRF, and Shopify–so you don’t have to.

💡Tailored, Data-Based Recommendations: Exclusive to and well-loved by our customers (that’s you!), personal benchmarks (in beta) point out tailored recommendations to transform insights into tangible results. 

You can find Academy anytime under KC in your navigation “Help” center, and at https://academy.ordergroove.com/hc/en-us 🥳

The Enrollment Analytics View has a new chart that totals the number of subscriptions in a time frame, by the customer-selected frequency. Use this view to assign products their most popular default frequency, reducing the chance of overstock related churn.

It’s never been easier to view which frequencies are the most popular with your subscribers. For more information, Understanding the Enrollment Analytics View has a breakdown of everything in your analytics suite!

Cut out the clutter; our new filter lets you pinpoint orders with specific error codes. This powerful tool provides clear, detailed visibility into rejection reasons using real-time data.

With this filtered view you can:

• Quickly pinpoint orders by placement response code
• View the raw error message and details by clicking the XML source
• Download a .csv of sample orders that match your chosen criteria

Take a look at Using Order Logs in the Knowledge Center for more information.

Managing a complex tech stack (and all of its logins) is one of many challenges eCommerce brand teams face today. To make the day to day easier, we’ve partnered with Okta to offer a Single Sign-On (SSO) login to Ordergroove.

The Okta x Ordergroove integration empowers teams with:

1. Hassle-free Workflows:
With SSO, your team can access our recurring revenue platform and other integrated applications using your company’s internal credentials. This safely eliminates the hassle of managing multiple logins and passwords.

2. Enhanced Security:
SSO logins reduce the risk of password-related security breaches by relying on your company’s internal identity management system. This ensures users only need to manage one strong password, which can be more closely monitored and protected.

3. Simplified Administration:
SSO allows administrators to control user access from a single dashboard. This makes it easy to add or remove users, ensuring only authorized personnel can access your Ordergroove dashboards.

We are excited to announce the Alpha launch of our new Subscription Manager Template, with a customer-centric design to help boost retention and enhance the overall subscription experience.

This new theme highlights the value of subscriptions and emphasizes proven retention-building options such as skip and swap. With a mobile-focused and efficient design, it simplifies the customer journey by enabling management of everything on one page, ensuring a seamless experience and encouraging long-term loyalty.

A couple of particular feature updates to highlight:

- Swapping a subscription product opens a searchable list to choose from

- One-time items added to an upcoming order can be upgraded to subscriptions at any time

- More flexibility when reactivating a cancelled subscription

If you're interested in participating in the Alpha reach out to your Ordergroove team or email me directly at andrew.magne@ordergroove.com. You'll be added to the list of Alpha stores and will have access to the new template starting on July 17th. We can't wait for you to explore and experience its benefits, and we're eager to hear your feedback!