Managing a complex tech stack (and all of its logins) is one of many challenges eCommerce brand teams face today. To make the day to day easier, we’ve partnered with Okta to offer a Single Sign-On (SSO) login to Ordergroove.

The Okta x Ordergroove integration empowers teams with:

1. Hassle-free Workflows:
With SSO, your team can access our recurring revenue platform and other integrated applications using your company’s internal credentials. This safely eliminates the hassle of managing multiple logins and passwords.

2. Enhanced Security:
SSO logins reduce the risk of password-related security breaches by relying on your company’s internal identity management system. This ensures users only need to manage one strong password, which can be more closely monitored and protected.

3. Simplified Administration:
SSO allows administrators to control user access from a single dashboard. This makes it easy to add or remove users, ensuring only authorized personnel can access your Ordergroove dashboards.

We are excited to announce the Alpha launch of our new Subscription Manager Template, with a customer-centric design to help boost retention and enhance the overall subscription experience.

This new theme highlights the value of subscriptions and emphasizes proven retention-building options such as skip and swap. With a mobile-focused and efficient design, it simplifies the customer journey by enabling management of everything on one page, ensuring a seamless experience and encouraging long-term loyalty.

A couple of particular feature updates to highlight:

- Swapping a subscription product opens a searchable list to choose from

- One-time items added to an upcoming order can be upgraded to subscriptions at any time

- More flexibility when reactivating a cancelled subscription

If you're interested in participating in the Alpha reach out to your Ordergroove team or email me directly at andrew.magne@ordergroove.com. You'll be added to the list of Alpha stores and will have access to the new template starting on July 17th. We can't wait for you to explore and experience its benefits, and we're eager to hear your feedback!

Three new reports have been added to your reports page: 

• Orders - Initial Checkout Items - All 
• Orders - Initial Checkout Items - Subscription
• Orders - Initial Checkout Items - One-Time 

We're actively developing our Analytics and Reporting suite. If we're missing a metric or report you're looking for, reach out to data@ordergroove.com and let us know.

Ordergroove is adding an additional identity verification check if you download data exports with fields containing customer Personally Identifiable Information (PII). Ensuring the security of your data is our utmost priority; this additional step helps prevent bad actors from accessing your private customer information.

Please reach out to us at data@ordergroove.com if you have any questions.

Summary

Ordergroove is enhancing its integration with Shopify's latest payment error updates, improving the way Ordergroove processes and communicates order failures. These updates aim to increase accuracy and efficiency in handling rejected orders.

Key Benefits for Merchants

1. Improved Payment Provider Relationships: By eliminating unnecessary retries for fraud-suspected transactions and unsupported purchase types, we're helping preserve your good standing with payment providers.
2. Enhanced Efficiency: By avoiding futile retry attempts, we're streamlining the order processing system, potentially reducing associated costs and improving overall performance.

What’s Changed

1. New Error Codes: Shopify has expanded its error code list with 5 new categories:
   • InsufficientFunds
   • PurchaseTypeNotSupported
   • PaypalError
   • CardNumberIncorrect
   • FraudSuspected
2. Enhanced Error Mapping: Ordergroove updated its internal error mapping to align with Shopify's new codes, ensuring seamless integration and consistent order handling across the platform.
3. Improved Retry Logic: To optimize processing and reduce unnecessary attempts, Ordergroove will no longer retry orders that fail due to fraud suspicion or unsupported purchase types.

What to Expect

As of Friday, June 21st, you may notice some shifts in their order processing metrics:

1. Changes in Error Distribution: You may see a redistribution of error types, with some orders now being categorized as "Fraud Suspected" or "Purchase Type Not Supported" instead of other error categories.
2. Potential Decrease in Retry Attempts: Orders falling into these new categories will not be retried, which may lead to a decrease in overall retry attempts.
3. Possible Impact on Recovered Revenue: Due to the reduction in retries for certain error types, there might be a slight decrease in recovered revenue.
4. Potential Increase in Retry Success Rate: As we eliminate retries for orders less likely to succeed, the overall success rate of retried orders may increase.
5. Immediate Effect on Ongoing Retries: Orders currently in a retry cycle may be affected, potentially stopping mid-cycle if they receive a fraud or unsupported purchase type error.

These updates reflect our commitment to providing a more robust and efficient subscription management experience for our merchants and their customers.

Tired of passively churned subscriptions clogging up your reporting? Keep your subscription growth healthy and order rejection rates low without lifting a finger. Check out some of the great new things you have access to:

• Automatically remove Disengaged Subscriptions
• Self-serve Disengaged email template
• Data insights into the impact of Disengaged Subscriptions
• Customizable cancellation thresholds
• Export qualifying subscriptions
• Disengaged cancel reason for seamless reporting

We hope you are loving the new Analytics Overview. Today it's getting even better as we're thrilled to announce the launch of our latest date picker, designed to streamline your analysis and reporting workflows. 

The new date picker brings you:

• Intuitive date range selection: Easily choose ranges with one simple click.
• Smooth navigation: Seamlessly scroll through months or choose years from a simple dropdown 
• More preset options: Select common ranges to streamline weekly, quarterly, and annual reporting. 

Loving the newest analytics updates? Have ideas for improvement? We'd love to hear from you! As we continue to roll out the next generation of subscription analytics your feedback is the fuel to help us build analytics that inspire action. 

We introduced a new event to our Klaviyo and Attentive integrations to help you communicate with customers that have orders in a retry flow: order.retryable_placement_failure.

The Order Retry-able Failure event is sent when we attempt to place an order and it fails, and it has an error that can be retried and will be processed through Ordergroove's retry logic. It is different from the Order Rejected event, which is sent when an order fails and can no longer be retried. 

Coming soon, the event will include the associated error message with the order failure, so you can further personalize communication with customers based on the error response for the order.

This year Ordergroove is launching the next generation of subscription analytics to help you fine-tune your recurring revenue engine, showcase your success to leadership, and do it all easier and faster with analytics that inspire action.

We are kicking everything off this week with a brand-new Analytics Overview. With this beautiful new page, finding paths to growth, curating your data, and reporting performance to your business is easier and more powerful than ever. 

With Analytics Overview you can:

• Compare key metrics side by side
• Visualize comparisons over time and see % change
• Focus on what’s important with cleaner charts
• Drill into specific dates to give context to data
• Save time and clicks with one beautiful page
• Customize your dashboard around metrics that are important to you

Keep an eye out for more exciting releases coming soon.

 Learn More

Exciting news for those of you that work on your store's Subscription Manager! Starting today you can now upgrade your theme(s) to the latest available base template.

If you've only made basic customizations to your theme, the "Upgrade Version" button will allow you to move to the latest template in just a few clicks. If you've made more advanced customizations to your theme, you can still access the latest template by creating a new draft theme and promoting it to live when you're ready. More details on the process can be found in Knowledge Center.

Coming soon will be detailed release notes for each new template version so you can see all of the exciting enhancements before you decide to upgrade.

Happy Building!