Hey everyone!

We are excited to announce that Ordergroove’s Klaviyo Integration is now even better with improved event data and a new credit card expiration warning event. We’re always striving to improve our products and wanted to share a few enhancements we’ve made to Ordergroove’s Klaviyo Integration.

First, we’ve improved the event data that Ordergroove sends to Klaviyo. This will give you more detailed information about the events you need to build more personalized flows for both marketing and transactional communication. Head over to our knowledge center for the full list of changes.

Second, we’ve added a credit card expiration warning event. This event will help you keep customers’ credit cards up-to-date and avoid payment declines. Set up a flow with the ordergroove.order.credit_card_expiration_warning and track customer making updates by listening to ordergroove.subscription.change_payment.

Finally, we’ve also improved the getting started experience. When you first log into Ordergroove’s Klaviyo Integration, you’ll be guided through a few simple steps to get set up.

We’re always looking for ways to improve Ordergroove’s Klaviyo Integration, and we hope these improvements help you get the most out of our integration. If you have any questions or feedback, please reach out to help@ordergroove.com

Increase LTV, offset CAC, and secure revenue up front with Ordergroove’s Prepaid feature. With the release of our Prepaid Beta, you can now give customers the option to prepay for a longer-term subscription in exchange for a deeper discount.

Here's the key:   Prepaid subscriptions are all about increasing the number of successful orders per subscription, so make sure you offer prepaid terms that will boost this number. For example, if you're already getting 4 or 5 orders from your subscribers before they cancel, make sure the prepaid plans you're offering are at least 6 orders in duration.

Also keep in mind: You can start small and test out prepaid with just one product before rolling it out sitewide!

Alpha merchants have already seen a 2X lift in revenue and upwards of 40% of new subscription sign ups as prepaids. The market has spoken, and it’s clear that Prepaid is the latest and greatest innovation in subscription commerce. For a step by step guide on how to set them up, check out the Prepaid hub in our Knowledge Center.

Head over to Subscriptions > Prepaid to request access. If you have any feedback please send it to help@ordergroove.com, we’d love to hear what you think.

You wanted direct access to our advanced metrics. We heard you loud and clear. 

You can jump right in here, or take a look at Analytics Dashboard documentation for additional information. 

Looking to build a deeper connection with your customers? Our newest integration with Klaviyo lets you do just that! 😍 Grow your subscription business by leveraging Ordergroove data in your Klaviyo segments, flows, and campaigns to personalize messaging with customers at various points in their subscription journey.

Leverage rich subscription data to help you better understand and communicate with your customers like never before. With the new integration you can:

• Use subscription data to build segmented campaigns and flows for personalized SMS & email communications.
• Remove all friction as customers manage their subscriptions with only one click via SMS or email without logging in. Here’s a sneak peak:
  
  

This updated Klaviyo integration is available to all merchants, on all platforms. Installation is as easy as copy, paste. Check out our Klaviyo integration overview for instructions on how to get set up, or Recommended Klaviyo flows for some inspiration to get started with Klaviyo and Ordergroove.

Ordergroove has been busy cooking up one of our most requested features - a brand-new analytics tab, hot out of the oven. With the release of our new orders tab (beta), you now have visibility into your order success, rejection & recovery rates!

The orders tab includes top-level key metrics such as:

• Total and successful orders
• Rejected orders
• Retried and recovered orders
• Recovered $$

You can dig into each of these areas including breakdowns of rejected order reasons, or take action by downloading associated user and order information. 

No more guessing as to what order was rejected, and how much revenue was impacted. Best of all, it’s clear how much revenue is automatically recovered! For more details and a breakdown of everything on the orders tab, take a look at our new article in the Knowledge Center.

The new orders tab will be automatically added to your Analytics page. If you have any feedback please send it to help@ordergroove.com, we’d love to hear what you think.

Our new analytics charts have been wildly popular to easily monitor program growth, but we heard that it wasn't so easy to share these with others. 

We have now made it simple to share with the ability to download any chart as an image or data file! 

Check it out by hovering over the top right corner and choosing your preferred method of output. 

Happy sharing! 

Hey everyone! We wanted to share that we've released two great updates to how we calculate subscription shipping rates on Shopify.

1) Create a Subscriber-Specific delivery profile for your Shopify store

Merchants that want to reward their subscribers with better shipping rates can now do so easily without the use of Shopify Scripts. Without any developer knowledge required, you can easily set rates (including free shipping) that will be used for both initial orders on your store and recurring orders place by Ordergroove.

2) Specify a shipping rate name for recurring orders

For merchants that are setting shipping rates directly in Ordergroove, you can now specify the shipping rate name that Ordergroove uses when placing recurring orders. This is particularly important for merchants leveraging 3rd party logic that relies on the shipping rate name.

For more details on how to set up these features please visit the Knowledge Center.

Take subscription performance to the next level with the new and improved self-serve dashboard in RC3. Up-level decision-making with a deep dive into metrics like: 

• Active subscribers vs. subscriptions;
• Cancel reasons;
• Revenue breakdowns;
• And, product performance.

• Preview sample data for report
• Choose columns for exported report
• Pre-templated Subscription or Order reports

Offering customers the ability to opt-in to subscription on the cart page can dramatically improve your enrollment rate (up to 3x)! All merchants on all eCommerce platforms can now take advantage of this feature. If you're on Shopify, this is available to you for the first time and you've been auto-provisioned with a new cart template. Head on over to https://rc3.ordergroove.com/subscriptions/enrollment/home/ and style your new offer.

From there, we've embedded instructions on how to update your Shopify theme with the proper tagging. If you're on a non-Shopify platform you likely already have this tagging in place, but reach out to your Ordergroove team if you have questions.

Coming soon... visibility into which of your offer locations are driving the majority of your enrollments 👀 

Two of our most requested features are now available in the Customers tab of RC3. All merchants can now adjust the automatic discount associated with a subscription by using the dropdown menu when viewing the subscription details. Merchants with price locking enabled can also adjust the price of a subscription from this screen.

Please note that with price locked subscriptions the price of the subscription will not be updated when the product price changes. If you are not currently using price locking and would like to, please reach out to your Ordergroove team for assistance.