When your customers update their payment method due to order failure, we have received feedback that the only way for you to accelerate the 'order retry' is to reach out to our customer support.  With this latest enhancement, we are excited to now provide you the ability to immediately retry the order with the "Retry Now" button on the Customers page.  

We are happy to announce that with our latest release, you now have the ability to cancel orders on the Customers page.  For orders that are in certain order states, a cancel order button will now appear on the Customers page that allows you to cancel the order on your own instead of having to take the extra step of reaching out to our support team to cancel on your behalf.

You may have noticed the Promotions page in Ordergroove got another face lift! Log in to check out our new discounts display that makes it easy to toggle between your automatic promotions and discount codes. We also added a new search feature that makes it easy to filter for the discount you're looking for.

If you haven't yet switched to Promotions v2 and would like to, just reach out to your Ordergroove team and they can enable you in minutes.

With this newly released enhancement to our emails feature you can now include a "reply-to" email address to your Ordergroove transactional emails. This will help merchants better communicate with customers who reply to Ordergroove's transactional emails. When a customer replies to an email, the reply will be sent to the reply-to email address. 

Customers using Ordergroove's new Promotions v2 configuration tool can now edit and reactivate previous discounts instead of creating a new one each time.

Haven't made the switch to v2 yet and are interested in making the move? Reach out to your Ordergroove team or to me directly at andrew.magne@ordergroove.com.

Over time the navigation of RC3 has become more and more cluttered and has gotten very confusing. As part of our continuous dedication to improve the experience using our software we have recently released an entirely new navigation! Some highlights below: 

- Top level navigation will allow for more working space, particularly helpful when using one of our code editors to configure your program 

- Thoughtful information architecture to help minimize thinking and searching for where to go 

- All the same functionality of RC3, just easier to find it! 

Note: If you are still seeing your navigation on the left side of the screen - don't worry! The update has not been released for your account yet. You can expect it within the next week. 

We are excited to release a new feature that will make accessing Ordergroove even easier for Shopify merchants. With our new Single Sign-On (SSO) feature, Shopify merchants will be automatically logged into the Ordergroove admin (RC3) when they access the app, and will no longer require a username and password.

Starting today, new Shopify merchants who install Ordergroove will not be assigned login credentials. Whenever they access Ordergroove they will be logged in automatically via their Shopify account. All existing Ordergroove merchants will continue to use their username and password to access RC3.

We know things can get a little cramped when you are making changes to your subscription program from within Shopify. We want you to have all the screen real estate you need to make using Ordergroove a breeze. With this update, when you open our app from within the Apps page on your Shopify admin, we will redirect you to a new browser tab to use Ordergroove. As always, you can also access Ordergroove directly by going to rc3.ordergroove.com.

Sometimes a customer's payment method will become revoked, due to expired cards, invalid information, or sometimes because the customer used the same card again.

Ordergroove will now mark these payment methods as unusable in our system, so customers will see accurately which card can be used and charged for their upcoming orders.

Also, we will no longer attempt to update a customer's merged and revoked cards on Shopify. This situation occurs when a customer updates an existing payment method to the same details as another one. This can cause issues with updating payment in the future and during Order Placement.

Merchants continue to remind us that data and metrics are key to understanding the success of their business and success of their subscription programs. 

And therefore, we are happy to announce that our analytics page is getting a facelift! This redesign is not removing any of the metrics that Ordergroove provides for your subscription program but rather includes a way to understand the values presented.

 Enhancements to the dashboard include:

• Report and metric explanations
• Ability to export reports directly on the page
• Simple section breakdown to help with decision making!

We'd love to hear about what you think or any additional analytics feedback. If you have not yet received access to this version and are interested in participating in the Alpha program, feel free to contact your Ordergroove team member, or reach out to Rivkah at rivkah.carl@ordergroove.com. We look forward to continuing to improve our analytics offerings!