Here's why you'll love it:

• Simple and Intuitive: Our step-by-step process makes bulk cancellation or subscription swaps a breeze. No more guesswork or confusion—just a smooth and straightforward experience.
• Subscriber Insights: Access an exportable list of active subscribers for the affected product. Know exactly who's impacted to tailor your outreach strategy.
• Instant Calculations: Get real-time calculations of how many subscriptions will be swapped or canceled based on your changes. 
• Clear Confirmations: Receive a crystal-clear confirmation email that summarizes the discontinuation process. No more uncertainty—just complete peace of mind.

Get started today by visiting the Ordergroove Product page, clicking on any product and scrolling to the new discontinue section. 

Back again with more enhancements to our API endpoints:

- 1-click action APIs make 1-click actions available for headless merchants

- Filter customers by email address

- Filter items by place date

- Single call to set all subscriptions to use the same shipping address

If you have feedback or suggestions please email me at andrew.magne@ordergroove.com.

Happy building!

Hello developers!

We've been hard at work to make sure we're giving you the best experience possible, and we're thrilled to announce we've added a few new filters to our API endpoints.

- Filter orders by place date

- Filter addresses by live status

- Filter subscriptions by shipping address id

We're not done yet - so stay tuned for more updates! If you'd like to submit an idea for an API filter or sorting mechanism that would make your life easier, please email me at andrew.magne@ordergroove.com.

Happy building!

After the last exporting feature drop we asked for feedback, and boy did the Ordergroove community deliver. The most requested update was more insight around customer actions, and when your customers modify/update/cancel their subscriptions.

Four new reports will cover all of that and more:

• Subscriptions - Active
• Subscriptions - SKU swap
• Orders - Changed order date
• Subscribers - Inactive

We’ve also added three new fields for Subscription Level Reports to help you understand the overall health of a subscription: 

• Last successful order date
• Orders placed successful
• Orders placed failed 

You can add these fields to the Subscriptions - Cancelled report to see how many past successful orders a customer received before canceling. You can also tackle passive churn by looking at subscriptions with multiple failed orders.

Take a look at Subscriber Level Reports, Subscription Level Reports, and Order Level Reports in the Knowledge Center for more information, or just jump straight into Ordergroove Reports.

Thank you for your input! This entire update was feedback driven, and our inbox (data@ordergroove.com) is still wide open if you have any thoughts or requests.

We've revamped the Order Logs experience, simplifying your ability to view details about every order sent from the Ordergroove platform. With these updates, you can now:

• View the parsed XML response to easily review customer and order details
• Quickly filter based on a customer ID or order ID
• View all logs on one page

If you need help, feel free to checkout our updated knowledge center article. We hope you enjoy using the new experience and be sure to let us know what you think! 

We’re back with a small addition to the recent cohorts page update:
Filter your cohort charts by Subscription Frequency. The new frequency dropdown displays all subscription frequencies on offer and how many subscriptions are tied to each.

Explore which subscription frequencies are the most valuable to your customers (and your business) with the new filter!

Exciting News! 🎉 

We are thrilled to announce a fresh and modern update to Ordergroove's look and feel! Our team has been hard at work to deliver a sleek and consistent experience across the platform. With a visually appealing design and improved controls on the page level, you'll find it easier than ever to leverage all the features you love. We can't wait for you to explore the revamped platform and provide us with your valuable feedback. 

We're excited to unveil a new way to unlock the power of Ordergroove. Quickly enable any of our powerful features, easily audit your catalog, and instantly access reporting for your best-selling products, all from one place. Watch the video below to learn how to start using the new experience today.

Visit the Products Page

More features, more options, less effort. With the latest Export Reports update it’s easier than ever to build and export the information you need - and cut out the parts you don’t.

The following new options are available right now (in Open Beta) on the Reports page: 

• Subscriber level reports

No more pivoting those enormous subscription exports to get a list of subscribers on a given product! Subscriber reports make it simple to export a list of active or new subscribers.

• Product filter

No more downloading spreadsheets with thousands of rows when you only need a single product's orders!  Subscription, order, and subscriber reports can now be filtered to only include rows of a specific product or set of products.

• Reactivations and more upcoming!

The start of something new… results of subscriber actions! Understanding what actions your customers are taking on their subscriptions has been challenging to access through the product. Reports around subscription reactivations are now available to understand the impact of win-back campaigns. 

In the future expect to see more reports like orders whose next date has been changed or subscriptions whose SKU has been swapped, amongst others.

For more information, take a look at Subscriber Level Reports in the Knowledge Center.

We couldn’t have done this without your feedback, thank you for your help, thoughts, and participation. Our product team (data@ordergroove.com) is still here listening for feedback if there’s anything you want to see next. 👂

The easiest, fastest way to implement Prepaid Subscriptions! Maximize LTV, recurring revenue, and cohort retention by turning existing subscribers into high-value prepayers.

Upsell your customers to a longer-term subscription with just a few clicks from the Subscriber Dashboard.

Head over to Subscriptions > Prepaid to request access or email help@ordergroove.com if you have any questions on the setup and management of Prepaid.