3 days ago
(Early Access) See your payment recovery working in real time with Card Update Visibility
Card Update Visibility in Customer Actions (in Early Access) shows you every payment update happening across your subscriber base — where they're coming from, how many are recovering rejected orders, and which decline reasons are actually recoverable. So when you invest in payment recovery, you can see the clear revenue impact.
Here's what's new:
- Payment Updates by channel, over time: See total payment updates broken down by where they came from
- Payment Updates on Rejected Orders: A dedicated view of what % of rejected orders were followed by a successful payment update, with a view of rate and raw count
- Recovery rate by rejection code: A breakdown showing rejected orders, payment updates, and update rate for each individual decline reason— so you can tell which rejections end up being most recoverable
What this means for you:
- Easily quantify the impact of your payment recovery efforts
- Spot downward trends in subscriber card updates before they show up as churn
- Make the case internally for further investment in payment recovery with data your finance team will recognize
Get started: Please reach out via this form if you are interested in participating in the Early Access for this feature.