We introduced a new event to our Klaviyo and Attentive integrations to help you communicate with customers that have orders in a retry flow: order.retryable_placement_failure.

The Order Retry-able Failure event is sent when we attempt to place an order and it fails, and it has an error that can be retried and will be processed through Ordergroove's retry logic. It is different from the Order Rejected event, which is sent when an order fails and can no longer be retried. 

Coming soon, the event will include the associated error message with the order failure, so you can further personalize communication with customers based on the error response for the order.