Summary

Ordergroove is enhancing its integration with Shopify's latest payment error updates, improving the way Ordergroove processes and communicates order failures. These updates aim to increase accuracy and efficiency in handling rejected orders.

Key Benefits for Merchants

1. Improved Payment Provider Relationships: By eliminating unnecessary retries for fraud-suspected transactions and unsupported purchase types, we're helping preserve your good standing with payment providers.
2. Enhanced Efficiency: By avoiding futile retry attempts, we're streamlining the order processing system, potentially reducing associated costs and improving overall performance.

What’s Changed

1. New Error Codes: Shopify has expanded its error code list with 5 new categories:
   • InsufficientFunds
   • PurchaseTypeNotSupported
   • PaypalError
   • CardNumberIncorrect
   • FraudSuspected
2. Enhanced Error Mapping: Ordergroove updated its internal error mapping to align with Shopify's new codes, ensuring seamless integration and consistent order handling across the platform.
3. Improved Retry Logic: To optimize processing and reduce unnecessary attempts, Ordergroove will no longer retry orders that fail due to fraud suspicion or unsupported purchase types.

What to Expect

As of Friday, June 21st, you may notice some shifts in their order processing metrics:

1. Changes in Error Distribution: You may see a redistribution of error types, with some orders now being categorized as "Fraud Suspected" or "Purchase Type Not Supported" instead of other error categories.
2. Potential Decrease in Retry Attempts: Orders falling into these new categories will not be retried, which may lead to a decrease in overall retry attempts.
3. Possible Impact on Recovered Revenue: Due to the reduction in retries for certain error types, there might be a slight decrease in recovered revenue.
4. Potential Increase in Retry Success Rate: As we eliminate retries for orders less likely to succeed, the overall success rate of retried orders may increase.
5. Immediate Effect on Ongoing Retries: Orders currently in a retry cycle may be affected, potentially stopping mid-cycle if they receive a fraud or unsupported purchase type error.

These updates reflect our commitment to providing a more robust and efficient subscription management experience for our merchants and their customers.