We’ve upgraded your Retention & Churn Analytics page with a fresh look and a powerful new way to diagnose cancellations. 

Your new Cancellations by Source chart shows exactly where cancellations are happening across the Subscription Manager, Ordergroove’s Customer Service Agent page, as a result of discontinued products, disengaged customers, and more. This gives you clear visibility into the biggest drivers of churn, helping you quickly understand where to focus and the best action to take.

Here’s what’s new:

• See counts and %’s of canceled subscriptions for every source
• Cleaner view of subscriber and subscription cancellations raw values and rates
• Identify trends and adjust proactively to align with subscriber behavior

Get Started Now

Your upgraded Cancellation by Source chart is live–explore it now in your Ordergroove Admin or visit Understanding the Retention & Churn Analytics Tab in the Knowledge Center for more information.