Boost recovery rates, avoid retry penalties, and cut out the noise in your recovery analytics with smarter payment retries. 

Here’s what’s new:

With newly released advanced rejection data from Shopify, we can more accurately determine when to retry—focusing only on orders with a real chance of success. This means cleaner analytics, fewer unnecessary retries, and improved long-term recovery outcomes.

What this means for you:

• You may notice a short-term dip in recovery rates as we filter out unrecoverable hard declines from your retry queue. Over time, your recovery rates will improve.
• Total recovered dollars won’t significantly change, as orders failing due to hard declines were and still are unrecoverable without customer action.
• This reduces the risk of retry penalties from card issuers and payment gateways by avoiding unnecessary attempts on known hard declines—helping protect your reputation and ensure long-term payment health.

When to expect this upgrade:

Smarter payment retries will start rolling out on May 12, with full deployment for all merchants expected by May 27. For more details or questions, reach out to your Customer Success Manager or submit a ticket to our support team here.