After the last exporting feature drop we asked for feedback, and boy did the Ordergroove community deliver. The most requested update was more insight around customer actions, and when your customers modify/update/cancel their subscriptions.

Four new reports will cover all of that and more:

• Subscriptions - Active
• Subscriptions - SKU swap
• Orders - Changed order date
• Subscribers - Inactive

We’ve also added three new fields for Subscription Level Reports to help you understand the overall health of a subscription: 

• Last successful order date
• Orders placed successful
• Orders placed failed 

You can add these fields to the Subscriptions - Cancelled report to see how many past successful orders a customer received before canceling. You can also tackle passive churn by looking at subscriptions with multiple failed orders.

Take a look at Subscriber Level Reports, Subscription Level Reports, and Order Level Reports in the Knowledge Center for more information, or just jump straight into Ordergroove Reports.

Thank you for your input! This entire update was feedback driven, and our inbox (data@ordergroove.com) is still wide open if you have any thoughts or requests.