Ordergroove's new Kustomer integration brings subscription intelligence directly into your agents' workflow – no tab-switching, no guesswork. 

Agents can instantly access subscriber profiles, including status, upcoming orders, and order history, all within the Kustomer timeline. With one-click management tools built right into the interface, this integration empowers support teams to resolve subscription issues in real time, reducing handle time and delivering a seamless experience for your customers.

Here's what's new:

• Real-Time Subscription Visibility: Instantly view subscription status (active, paused, canceled, or delinquent), next shipment dates, and product details within the Kustomer Insight Card.
• One-Click Management: Pause, cancel, reactivate, or skip subscription items directly from the customer timeline – no platform switching required.
• Order Flexibility: Adjust upcoming delivery dates or trigger a "send now" command for immediate order placement without leaving Kustomer.
• Comprehensive Order History: Review past and upcoming subscription orders, including itemized costs and applied discounts, for better contextual support.

What this means for you:

• Faster subscriber inquiry resolution
• Fewer tools, less context-switching

Get Started Now

The Kustomer integration is available now. Visit the Kustomer Help Center here to learn how to set up the Ordergroove integration for your support team.