We’ve upgraded Cancel Flows to do more than just offboard customers – now you can offer personalized alternatives like skips, swaps, and retention discounts to reduce churn. Early adopters are already preventing 35% of daily cancellations, and upcoming analytics will give you full visibility into how customers move through the flow – so you can optimize every step and maximize retention.

Here’s what’s new:

• Retention discounts: Customizable discount offers that let you set specific dollar amounts or percentage off to turn potential cancellations into loyalty opportunities.
• Built-in gamification prevention: Prevent discount abuse with smart safeguards that set exclusion rules based on recent orders or days since last retention offer.
• OOTB editor: No-code flow builder with customization options to fit your brand's growth strategy and messaging.
• Enterprise-grade flexibility: Create flexible API-driven customizations to support advanced use cases and comply with unique local regulations.

What this means for you:

• Boost retention and LTV with smarter saves that focus on profitable, long-term customers.
• Stay compliant with local and federal regulations while maintaining effective retention strategies.
• Set up in minutes with no-code defaults or go fully custom with enterprise-grade APIs.

Our out-of-the-box flows are designed to align with federal and California state compliance standards. However, regulations can change and every business is different, so we recommend consulting your legal team before making any production updates.

How to get started:

All customers on the latest version of our Subscription Manager are eligible for enhanced Cancel Flows. Please reach out to our support team to set up your retention discount and gamification prevention. For questions about the alpha or upcoming analytics capabilities, please reach out to your CSM.