Order rejections can significantly impact realizing your recurring revenue–and understanding why they happen is key to fixing the problem. Now in Open Beta, Ordergroove’s new order rejection metrics and charts provide first-of-their-kind insights—uncovering payment trends and revenue loss patterns to help you fight involuntary churn. These advanced analytics help you refine dunning strategies and recover more revenue with data you can’t get anywhere else.

Here’s what’s new:

• Identify the top order rejection reasons ranked by revenue impact and order volume.
• Track rejection trends over time to spot patterns and shifts in lost revenue.
• Access new export fields like “Payment Method” and “Credit Card Type” to analyze subscriber payment trends and rejection correlations.
• Reveal the exact (999) rejection reasons that pinpoint root causes of order failures.

What this means for you:

• Reduce involuntary churn.
• Quickly diagnose payment errors.
• Optimize dunning strategies.

Get Started Now

Your new metrics are now live in Open Beta under the Orders tab of your Ordergroove Analytics dashboard. For more information, take a look at Understanding the Orders Analytics Tab in the Knowledge Center or contact your Ordergroove CSM for assistance.